CONFERENCES
Effective Sales Techniques

The Excellency in Customer Service

Teamwork and Leadership

The Laughing Workshop


Glamour & Etiquette

Train the Trainers

Human Relations & Effective Communication

Protocol for Professionals
…How to Manage Your Personal Brand
Competition in the business arena is fierce and companies are looking for executives who can handle themselves at a trade show as well as in the boardroom. You'll learn practical ideas and strategies that will help you present a more professional image as well as enable you to move with ease and confidence on any level in the business arena.
Topics include: Introducing Yourself and Others - Responding to Introductions - Five Types of Handshakes - Eye Contact - Body Language - How to Remember Names - How to Start and End a Conversation - Business Card Protocol - E-mail Etiquette - Cell Phone Etiquette.

Dining for Business
…The Art of the Business Meal
According to a survey conducted by an independent research firm, 49 percent of chief financial officers said their most successful business meetings, outside the office, were conducted at a restaurant. Furthermore, employers say that a person's table manners (or lack thereof) may be a deciding factor in securing a signed contract.
This program shows you how to polish your dinner party protocol and skillfully overcome anxiety while dining with potential employers or clients. *To enhance the learning experience, an on-site tutorial luncheon or dinner is encouraged.
Topics include: Effective Business Entertaining - Host and Guest Duties - Silverware Savvy - Navigating the Place Setting - Body Language at the Table - Handling Accidents - Napkin Etiquette - Seating Etiquette - Eating Various Foods - Toasting - Wine Etiquette - Tipping - American and Continental Styles of Eating -
The Dos and Don'ts of Dining.

Mastering Your Mingle-Ability
…How to Improve Your Networking Skills
A majority of executives break out into a sweat thinking about meeting and making conversation with new acquaintances. Companies are looking for persons who can network effectively and adapt to a variety of social and business situations. Learn the art of schmoozing and gain the self-confidence needed to mingle with anyone at any occasion.
Topics include: How to Make an Entrance - Small Talk Made Easy - Remembering Names - Art of Handshaking - Introducing Yourself and Others - What Areas of the Room to Avoid and Why - What Foods to Avoid and Why -How to Escape the Conversational Rambler - The Dos and Don'ts of Working the Room.

Suit Up for Success
…How to Look Your Best during any Business Occasion
Just like real estate, executives need "curb appeal." If your outward appearance is neat and attractive, people will want to know more about what you have to offer on the inside. What you wear says a lot about who you are and where you want to be. This program shows you how to enhance your personal brand by dressing and speaking more professionally. Learn what your clothing and body language says about you and why dressing too casually can spell costly chaos if you don't understand the rules.
Topics include: Nine Wardrobe Categories - What is Business Casual and How to Wear It Well - Top Ten Wardrobe Blunders - Essential Accessories - Travel Necessities - What Not to Wear and Why - What Your Clothing Says About You.

Business Class for Women
…Etiquette Essentials Your Mother Never Taught You
During the last 20 years, it's no surprise that women have changed the face of etiquette in the workplace. Business is indeed a game, and like any game, there are rules to winning. Today's etiquette rules for women are profoundly different than they were decades ago. During this program, you will learn the secrets to the playbook of success that have helped thousands of women around the country move up the corporate ladder with grace and aplomb. With these tools, you'll learn how to interact confidently, communicate more effectively, and leverage your power and presence in the workplace.
Topics include: Why Men Can Be Late and You Can't - How to Negotiate with Tact and Testosterone - How to Dine and Entertain Clients and Colleagues Like a Pro - How Your Voice Can Work Against You When You Least Expect It - Ways Your Appearance Can Lead to Self-Sabotage in Business - How to Gain Credibility When Introducing Yourself or Shaking a Man's Hand - How to Open the Back Door When the Front Door Closes in Your Face.

The Power of Positive Thanking
…How to Turn Contacts Into Contracts
It's easy to make a business connection however it's more difficult to stay connected after the handshake is over. Showing appreciation for others is one of the highest expressions of respect and courtesy and the best way to nurture relationships and stay in touch. In this program, you'll learn how to make friends first then build business relationships by creatively keeping in touch with potential employers, clients and colleagues. Learn ways to be remembered by sending unique notes, articles, e-mails and gifts.
Topics include: The Art of the Handwritten Note - When to Send a Note Versus E-mail - When to Give a Gift - What to Give and What Not to Give - How to Choose the Perfect Gift - How Much To Spend.