For all the staff at the hotel. Your hotel will benefit with the most dynamic workshop that exist. It will increase sales in all the areas of the hotel. Doctor Torres went trough all the positions in the best hotels up to management, has trained the most important hotels around the world, generating motivation and a high level of commitment in the hotel's staff.

Jose Torres is the author of one of the best selling books "The Excellency in Customer Service for Hotels & Restaurants". Jose is dedicated to excellence in hospitality, leadership in marketing and sustainable growth in tourism, to the benefit of his clients as an essential component of the development of the training in Hospitality Industry.

Jose goals are to foster the international competitiveness of the industry by providing training opportunities for all staff in hotel related areas. That's why he offers a selection of training programs specially designed for your needs.

While this conference focuses mainly on ways to improve service to customers and how to motivate others, this program prepares participants to implement system-wide approaches to increment sales. Once standards have been clarified and defined, it is essential that managers be guided in the implementation process.

A sequence of service can be designed for any position in a hotel utilizing the information in the Standards of Performance Manuals. Jose Torres works with managers to identify, analyze and agree upon the sequential tasks, including the behavioral aspects, in serving guests at the designated position, such as server, room attendant and front desk clerk. Through actual hands-on training in the workplace, employees learn the entire sequence by practicing and being measured on the tasks.

Objectives

• Professional Selling Waiters
• Increase sales in all the areas of the hotel
• Immediately helps to improve customer service
• Managing difficult clients
• Avoiding the 13 sins in customer service
• Eliminate gossips, criticism and bad behavior
• How to help clients feel better than home
• Motivation and integration
• To Know hotel etiquette and glamour
• Program People Priorities First
• Demystifying Marketing
• Team Power
• How to become a Professional in Telephone Hospitality
• The Professional Reservations Clerk
• The Professional Room Attendant

Other Speeches and Workshops

• Supervisory Skills
• Program People Priorities First
• Demystifying Hotel Marketing
• Excellence Together "Power Team"
• Professional Telephone Hospitality
• The Professional Reservations Clerk
• The Professional Room Attendant
• Food & Beverage for Professional Servers
• Hiring and interviewing
• Needs Assessment

  
  If you would like to invite Jose for a speech in your Hotel /Restaurant or have more information, please fill the form at http://www.josehtorres.com/form.htm or call us at (305) 910 1140 or email us at info@josehtorres.com
  

  
  Entrenamiento para Hoteles & Restaurantes

Some of his clients are: